Shipping policy

Last updated: November 13, 2026

Where we ship. We ship to addresses in the United States.

Shipping cost. Standard Tracked Shipping is a flat $19.00 per order. We do not currently offer free shipping. The shipping cost is shown at checkout before you pay.

Processing time. Orders are prepared and dispatched within 1–2 business days. Business days are Monday to Friday, excluding US public holidays. Orders placed on a weekend or holiday begin processing on the next business day.

Delivery time. After dispatch, delivery takes 5–8 business days. In total, most orders arrive within 6–10 business days of being placed. These are estimates, and carrier delays can happen.

Tracking. Every order is shipped with tracking. When your order ships, we email you a tracking number. You can follow your parcel on our Track Your Order page at dewdrawer.com/pages/track-order.

If we can't ship on time. If we cannot dispatch your order within the time stated above, we will email you with a new estimated date. You can then choose to wait or to cancel your order for a full refund.

Address changes and cancellations. Please check your shipping address at checkout. To change the address or cancel your order, email us before your order is marked as shipped. Once an order has shipped, we can no longer change the address.

Delivery problems. If your order has not arrived within the estimated delivery time, or the tracking has stopped updating, email us with your order number and we will investigate with the carrier. If your parcel arrives damaged, please contact us within 7 days of delivery, as explained in our Refund policy.

Contact. Email contact@dewdrawer.com. We answer Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET), and we are closed on US public holidays.